Mr D Peddle
08 August 2010
I just wanted to say how very pleased I was with the way you dealt with a recent breakdown I suffered, the attending garage were excellent and arrived within 30 minutes and my claim was settled, with a cheque by return within 2 days of me posting it to you, what excellent service, a big thank you for your help and assistance. (Pay and RECLAIM member).
Mr C Barnard
07 July 2010
On Saturday 26th. June my wife and I were due to leave home, before the sparrow had made its present felt, for a flight from Stansted. The previous evening I carried out a check of our car, you know, oil, water, tyres etc. It was then I noticed the rear, offside tyre was looking a bit "tyred". On checking the pressure it became clear that we had a problem. Since my knee op. changing wheels has not been my favourite occupation. I am not in danger of being employed by a Formula One pit team! Approximately 15 minutes, or less, after making a call to your team, a recovery truck pitched up at the bottom of our drive and 15 more minutes and a cup of tea (actually it was two because I kicked one over!) the wheel was changed and the service paid for. I have to report that the help and courtesy I received when I made my call to you was most reassuring, and I certainly cannot fault the courtesy and efficiency of the engineer who attended. I must say that any of your members who have not joined your Recovery Service should reconsider, and contact you without delay. Your service is exemplary.
Dr J M Mason
26 June 2010
A note to thank you for your excellent service in relaying our 'dead' vehicle from Guildford, Surrey to Scotland. It proved to be a task which was efficiently and competently completed by your transport contractor in a most pleasant and caring manner. Right from the first call to the breakdown number, we were treated with consideration and provided with our preferred service in a timescale which met our requirements. As there was some understandable delay in getting to us, the proprietor of Automagic Motoring came out to us in his own car and brought along sandwiches and a hot drink; 'because I thought you had been waiting long enough'. Not the type of superb service we had received previously from the larger recovery providers! Again thank you for this service which we shall not hesitate to recommend to others.
Ms L Tucker
20 May 2010
I am immensely satisfied with the service you provide but am glad to say that it has been necessary to be only an infrequent user of them! I tell everyone about GEM - because I think you are very good.
Mr S Simmonds
19 May 2010
I was so pleased with the service provided by G.E.M on my wife's birthday in April. A day in the Cotswolds was planned including a fine Lunch booked for one o'clock. First call was to Stratford upon Avon for some necessary shopping. At the ground level carpark I paid the ticket machine for one hours stay. Imagine my horror and dismay to find a rear tyre flat. At that time I thought the days arrangements would be completely blown apart. To my pleasure and surprise GEMs service was brilliant and a local garage rang me and arrived to change my wheel within the one hour parking time. While this was going on my wife completed her shopping and no time was lost. Well done GEM.
Mr D Zerny
08 March 2010
I just wanted to pass on my thanks to the gentleman you sent out yesterday to help recover my wife's car. As ever, the service was speedy and expert-very many thanks! I would happily recommend GEM membership to any motorist.