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Privacy Policy & Cookies

Why do we have a privacy policy?

We want you to feel comfortable both using our site and with the privacy of your personal and confidential information.

What is covered?

The GEM Motoring Assist privacy policy covers the collection and use of personal information that GEM Motoring Assist collects when you are on the GEM Motoring Assist site, and when you use GEM Motoring Assist services. This policy also covers GEM Motoring Assist's use of any personal information that GEM Motoring Assist's business partners share with GEM Motoring Assist or that GEM Motoring Assist may collect on a partner's site. 

For the purposes of the Data Protection Act 1988 the Data controller in relation to the information you supply is GEM Motoring Assist. Registered office: Station Road, Forest Row, East Sussex, RH18 5EN. Registered in England no: 4556272.

What is not covered?

Our policy does not apply to the practices of companies that GEM Motoring Assist does not own or control or to people that GEM Motoring Assist does not employ or manage.

What information is collected?

GEM Motoring Assist collects personal information when you use certain GEM Motoring Assist products or services, when you visit GEM Motoring Assist pages, when you use forms on the site, and when you enter promotions. GEM Motoring Assist may also receive personal information from our business partners.
GEM Motoring Assist also automatically receives and records information on our server logs from your browser including your IP address, GEM Motoring Assist cookie information and the page you requested.
Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction/quote/booking by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction/quote. If you have any questions about this, please contact us.


How is the information used?

GEM Motoring Assist uses information for the following purposes: to improve the GEM Motoring Assist site for mutual benefit, to fulfill your requests for products and services, and to contact you about new products and services.

Can I see the personal information you hold about me?

You have the right to receive a copy of the personal information we hold about you at any time, on written request and payment of a £20 administration fee. Should you wish to receive a copy of the personal information we hold about you, please write to our Company Secretary at the registered office address (shown above) enclosing the £20 administration fee.

How is the collected information shared or disclosed?

GEM Motoring Assist will not sell or rent your personal information to anyone. However GEM Motoring Assist may send your personal information to other companies or people when we have your consent to share the information or we need to share your information to provide the product or service you have requested.

How do we use cookies?

GEM Motoring Assist may set and access GEM Motoring Assist cookies on your computer. A 'cookie' is a piece of information which some websites create on your PC. Our 'cookie' stores some basic information which for example helps us to identify if you have visited the site before. However, as it is based on your PC, we will not find the 'cookie' if you visit our site from a different PC. No information which can be used to identify you personally or your PC is stored in the cookie or can be accessed using it.

GEM Cookies

  • ASP.NET_SessionId
  • __atuvc
  • FormCookie
  • __jid
  • .GEMAuth
  • gemEUCookie

These cookies are required for GEM to function correctly. The ASP.NET session cookie is relevant to EPiServer and the FormCookie and GEMAuth occur after a user has interacted with a form or signed in to the My Gem area.

Google Analytics Cookies

  • __utma
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  • __utmv

Cookies are used by Google Analytics for providing feedback on how the site is used by visitors.

End user version:

http://www.google.co.uk/intl/en/analytics/privacyoverview.html
 
Technical version for review but not for web users:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
 
Note: Google does not give details of the cookies used on the first link so please keep the list of cookies on your policy page.

Youtube Cookies

  • VISITOR_INFO1_LIVE
  • PREF
  • use_hitbox

Cookies are used by Youtube on embedded video pages for example http://www.motoringassist.com/breakdown/app/. When a user interacts with the controls the use_hitbox cookie is also set.v

https://www.google.co.uk/intl/en-GB/policies/privacy/#infocollect

Twitter Cookies

  • pid
  • k
  • ssh
  • sshs
  • ssc

Twitter stores cookies when a tweet/share button is present and when a user interacts with that button.

https://twitter.com/privacy

https://support.twitter.com/articles/20170514

Facebook Cookies

  • datr
  • lsd

These cookies are set by Facebook to help identify suspicious login activity; they are stored when a Facebook share/like button is present.

AddThis Cookies

  • uvc
  • uid
  • loc
  • uit
  • psc
  • dt
  • di

Cookies are used by a third party plugin from http://www.addthis.com/. These are created because of the share button that is used on most pages. The AddThis toolset uses cookies to enable some aspects of the service, such as menu personalization and content analytics. 

http://www.addthis.com/privacy

DISQUS Cookies

  • testCookie
  • Disqus_unique
  • __qca
  • __utma
  • __utmb
  • __utmc
  • __utmz

These cookies are found in the blog section where the third party sharing plugin is used.

https://help.disqus.com/customer/portal/articles/466235-use-of-cookies

Communicator email Cookies

  • .ASPXANONYMOUS
  • ASP.NET_SessionId

These cookies are stored when the user lands on the page that consists of the iframe for referring a friend http://www.motoringassist.com/my-gem/refer-a-friend

Keysurvey Cookies

  • BIGipServerksDispatcher
  • JSESSIONID
  • surveyID
  • RID
  • BIGipServerksVoting
  • BIGipServerksNginx
  • BIGipServerksMain
  • ClntVerification
  • VisitorID

These cookies are stored when the user lands on the page that consists of the iframe for the dashboard quiz http://www.motoringassist.com/competitions-and-quizes/dashboard-quiz/ and after they have filled in the form.

https://www.keysurvey.co.uk/legal/privacy.jsp#p9

Quantserve Cookies

  • mc

This cookie is stored when a user has visited the blog section where third party plugins are active. This is an advertising tracking cookie and it will compile long-term records of individuals' browsing histories.

https://www.quantcast.com/privacy

Dstillery (formerly Media6degrees) Cookies

  • ipinfo
  • clid
  • acs

These cookies are stored when a user has visited the blog section where third party plugins are active. They are advertising tracking cookies compile long-term records of individuals' browsing histories.

http://dstillery.com/privacy/

Scorecardresearch Cookies

  • uid
  • uidr

These cookies are stored when a user has visited the blog section where third party plugins are active. They are advertising tracking cookies compile long-term records of individuals' browsing histories.

http://www.scorecardresearch.com/privacy.aspx

Linkwithin Cookies

  • ssid

This cookie is stored when a user has visited the blog section where third party plugins are active. This is an advertising tracking cookie and it will compile long-term records of individuals' browsing histories.

http://www.linkwithin.com/privacy

Other Google Cookies

  • PREF
  • NID

PREF is a DoubleClick cookie, which is an advertising cookie that Google uses. NID is a unique identifier used by Google applications to store user preference information.

Affiliate Future Cookies

  • afncfunctions.js and localcookie.js

Find out more about Affiliate Future Cookies here  and here


Can I turn cookies off?

If you do not want any cookies to be stored on your PC, web browsers such as Netscape and Internet Explorer provide the option to disable them. Please bear in mind that some websites you visit in future including the GEM Motoring Assist site may not function correctly if you choose to disable cookies.

What if we amend our policy?

GEM Motoring Assist may amend this privacy policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Questions or suggestions?

If you have questions or suggestions we would like to hear from you.

And finally...

By using our website, you consent to the collection and use of information by GEM Motoring Assist as specified above. We hope you enjoy it.