With GEM breakdown cover you will receive...
GEM UK breakdown cover includes:
GEM club membership
Includes our exclusive quarterly magazine which is packed with motoring and lifestyle articles, competitions, vehicle road tests and much more. All our members also receive access to free road safety advice, technical advice, plus specially selected member benefits and discounts such as car insurance, home insurance, travel insurance, car hire, airport parking and much more.
Roadside assistance
If you breakdown more than a quarter of a mile from home we will carry out emergency repairs to get you going, otherwise we will recover the vehicle to the nearest suitable garage which is able to undertake the repair the same working day. If neither are possible we will recover you to a UK destination of your choice.
Nationwide recovery
If we are unable to arrange for a repair of your vehicle at or close to the breakdown scene we will recover you, the vehicle and the passengers to any one UK destination of your choice.
Home assistance
If your vehicle will not start or breaks down at or within a quarter of a mile of your home we will either repair it there or if that is not possible take it to the nearest suitable garage. If choosing Recovery RECLAIM please note we will only cover the cost of a recovery up to 10 miles.
Onward travel
If you break down more than 25 miles from home and repairs can’t be carried out that day we can assist with onward travel or overnight accommodation up to the value of £200.
*Eligible vehicles - we cover vehicles of any age including:
Car Breakdown Cover / Classic car Breadown Cover / Motorcycle Breakdown Cover / Caravan Breakdown Cover / Motorhomes / campervans Breakdown Cover / Vans with a GVW up to 2500 kgs
If in doubt, please check the terms and conditions.
"GEM is excellent at keeping you informed, staff are very friendly and the firm offers strong value for money"
Auto Express Driver Power Survey 2019
Information around Breakdown Cover:
We offer the following payment methods:
We do not charge extra for paying by credit card.
Please note: We are unable to offer payment by instalments.
FREE mobile app for iPhone and Android
GEM Motoring Assist's free mobile app has been developed to give our members extra peace of mind. This has been developed for you, the member, to ensure that if you break down you can tell us exactly where you are.
Featured membership benefits
We have arranged specially discounted offers for GEM members; See the full list of membership benefits
GEM Motoring Assist is unable to accept liability for any loss or suffering in relation to goods or services provided by third party companies or organisations. The member benefits offered by GEM are subject to modification, cancellation or limitation at GEM’s discretion, with or without notice. In the unlikely event of a member benefit being removed, for instance where the termination of a member benefit is out of our control, GEM accepts no financial responsibility for additional costs incurred.
FAQs
How long has GEM Motoring Assist been in existence?
Originally founded in 1932, the organisation has been arranging breakdown cover since 1978.
Do you cover the member or the vehicle?
We cover you as the member if you are personally driving any eligible vehicle or are travelling as a passenger in an eligible vehicle owned by you.
Am I covered as a passenger?
We only cover you as a passenger if you are travelling in a vehicle owned by you and that is covered under our terms and conditions. Please also see eligible vehicle information below.
What are eligible vehicles?
Private cars or motorcycles, Vans with a gross vehicle weight (GVW) up to 2500 kgs, Motorhomes/campervans with a GVW up to 3500 kgs which do not exceed 7 metres/23 feet in length or 2.3 metres/7 feet 7 inches in width (including any extra fitments). If in doubt, please check the terms and conditions.
Please note we DO NOT cover Vans with a GVW over 2500kgs.
Will my caravan or trailer be covered?
Any caravan (up to 7 metres/23 feet long, not including the length of the a-frame or hitch) or trailer (up to 3.05 metres/10 feet long including any load, not including the length of the a-frame or hitch) attached to the broken down vehicle will be recovered with the vehicle. In the event of a breakdown to the caravan or trailer being towed by the vehicle, we will recover it to the nearest suitable garage or your preferred destination if closer. Any caravan or trailer must be attached using a standard 50 millimetre (2 inch) towing coupling.
What is the difference between Recovery EXTRA and Recovery RECLAIM?
Designed to provide comprehensive cover at the lowest possible cost, our pay-and-reclaim option offers the same cover as Recovery EXTRA, but the member pays the attending garage when assistance or recovery has been completed. The member then reclaims this cost and any travel or accommodation charges as appropriate, from GEM Motoring Assist. With Recovery RECLAIM members may make their own arrangements for assistance and recovery and reclaim the appropriate costs by completing a claim form and submitting relevant receipts.
When is the earliest I can be covered?
The earliest we can cover you from is midnight of the day after purchase or from a date you specify up to 2 months in advance.
How quickly will I get assistance?
Our 24 hour Rescue Control Centre will quickly arrange assistance from one of a nationwide network of over 446+ approved independent recovery operators. We aim to have an operator with you in less than 45 minutes.
Do you have any testimonials or awards?
GEM has consistently been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey since 2012 and we hold a Defaqto 5 star rating.
GEM Motoring Assist has a rating of 4.68 stars out of 5 and 94% of reviewers recommended GEM Motoring Assist (Reviews.co.uk based on 2298 customer reviews on 14th September 2020).
GEM also offer Breakdown Cover for:
I would like to thank you for your excellent service. You sorted all my needs when my car broke down. The agent you organised was very polite and professional. I hope you send my thanks to the recovery operators. They were friendly and pleasant. Your staff kept me informed all the time. Thank you once again for your very reliable service.
A Blackmore, GEM member, Leicestershire