Free Mobile App for iPhone and Android

Nobody wants to break down, but in the unfortunate event that you do need breakdown recovery assistance, requesting our help is now easier than ever with our simple breakdown app.

Our self-service breakdown assistance app allows you to report your breakdown using your smartphone. You can arrange for assistance without making a phone call, which is handy if you break down on a busy road and would find it too noisy to make a phone call at the roadside. Of course, we recommend getting yourself to a safe place first, and then all you need to do is tell us a few details on the vehicle recovery app.

Why use self-service?

• Self-service assistance is up to 40% faster than calling

• In most cases, self-service requests are processed with no need to speak to a rescue co-ordinator

• The app can map your location, which is great news if you’re not sure where you are!

• You can monitor your assistance and request updates through the car recovery app, no need to call us

What if I prefer to speak to someone?

Of course you can! If you prefer to call us, you can still do so and speak to one of our friendly UK based team over the phone. We know everyone is different, and so you can now choose how you prefer to request assistance when you need us.

How do I download the new GEM app?

All you need to do is simply visit the iPhone app store or the Android Play Store to download the emergency assist app.

We recommend downloading the app in advance so that you already have it on your phone, just in case you break down.

How do I update my current GEM app?

If you have the current GEM app on your iPhone, this should update automatically.

For Android users, the app will not update automatically. We recommend deleting the current GEM app from your phone and then visiting the Play Store to download the brand new app.

How is the new app different to the old app?

The features you may be used to on our current app, such as traffic updates and the ability to store your motoring related renewal dates, will no longer exist. Instead, our new app is entirely designed to give you a quick and efficient way to request assistance via your smartphone.

Download the free GEM member app today!