Comprehensive Personal Breakdown Cover from GEM

What is breakdown cover?

Breakdown cover ensures that, should your vehicle break down while you are on the road, you can call upon your roadside assistance provider to be repaired or recovered as safely and quickly as possible.

The are different types of breakdown cover. You can choose to either get personal cover to cover yourself as a driver or passenger in any vehicle you happen to be travelling in, or you might prefer vehicle breakdown cover which provides vehicle cover for the specified vehicle only, regardless of who is driving it. 

GEM Motoring Assist specialises in personal breakdown cover that covers you as an individual driver or passenger, rather than a specific vehicle.

So what is personal breakdown cover?

With personal breakdown cover, you are covered if you break down in any eligible vehicle* that you are driving or travelling in as a passenger. This means you take your breakdown cover, policy and peace of mind, with you wherever you go. 

Personal cover is for YOU as a driver or passenger, whereas vehicle cover is for a specific vehicle only. Personal breakdown recovery service will apply to YOU rather than a specific vehicle. 

Different providers package their services slightly differently. With GEM Motoring Assist, you don’t have to pick and choose. When you get a breakdown cover quote from GEM, rest assured that our personal breakdown cover automatically includes home and roadside assistance, nationwide recovery and onward travel. No add-ons or catches… just all-inclusive breakdown cover. 

FAQs

How long has GEM Motoring Assist been in existence?

Established in 1932, we’ve been looking after our members for over 90 years. 

We have a long-standing heritage, and our founding road safety mission remains at the heart of everything we do and we still pride ourselves on going the extra mile to look after our members and keep them safe on the roads. Find out more about The GEM Story.

We introduced our own independent and comprehensive breakdown recovery service over 40 years ago. Read more about our car breakdown cover and The GEM Story. 

Do you cover the member or the vehicle?

Our cover is personal, which means we cover you as a driver or passenger in any eligible vehicle you're travelling in.

Handy if you're looking for the best car breakdown cover that also includes more than one vehicle, whether that’s a car or small van, or perhaps something you enjoy less often like a motorbike, motorhome, towed caravan or trailer or an old classic.

So if you're researching the best breakdown cover UK wide, for multiple vehicles, GEM's personal breakdown cover is a great multi-car breakdown cover option for you.

If you are looking for a car breakdown policy for a specific vehicle, then vehicle cover could be another option for you.

Am I covered as a passenger?

Yes! We cover you as a passenger in any eligible vehicle* you are travelling in that is covered under our terms and conditions. Please also see eligible vehicle information below.

Will personal breakdown cover also cover my family?

If you're looking for family breakdown cover, you can cover up to three other members of your household by your personal breakdown cover policy. Please note, this only means family members who are driving age, you don't need to let us know about other family members in your household, such as young children. We cover up to four drivers in one household at GEM.

Personal vehicle coverage does not automatically cover your family members, only those in the same household as the policyholder who are named on the policy. However, if you are driving your vehicle, your passengers will be covered under your policy.

What are eligible vehicles?

Eligible vehicles include private cars or motorcycles. Van breakdown cover applies to vans with a gross vehicle weight (GVW) up to 3500kgs. We cover motorhomes/campervans with a GVW up to 3500 kgs that do not exceed 7 metres/23 feet in length or 2.3 metres/7 feet 7 inches in width (including any extra fitments). All other vehicles are not covered.

If in doubt, check the terms and conditions. If you're looking for van breakdown cover, please note we DO NOT cover vans with a GVW over 3500kgs.

Do you cover classic cars?

Yes! We cover vehicles of any age, including classics. Looking for classic car breakdown cover?

Will my caravan or trailer be covered?

Any caravan (up to 7 metres/23 feet long, not including the length of the a-frame or hitch) or trailer (up to 3.05 metres/10 feet long including any load, not including the length of the a-frame or hitch) attached to the broken down vehicle will be recovered with the vehicle.

In the event of a breakdown to the caravan or trailer being towed by the vehicle, we will recover it to any one place chosen within the territorial limits, which means nationwide recovery. Any caravan or trailer must be attached using a standard 50 millimetre (2 inch) towing coupling.

Looking for caravan or motorhome breakdown cover?

Does personal breakdown cover include rental vehicles?

Yes! If you break down while driving a rental vehicle then your GEM personal car cover will cover you because you are covered as a member, your cover is personal and you can take it with you in any car you are driving or travelling in.

Does breakdown cover include running out of fuel?

Some breakdown cover companies simply won’t come out if you run out of fuel, fill up with the wrong fuel, get a flat battery or lose your car keys. GEM Motoring Assist have limits in these scenarios but we know that these things happen, and we will help.

Are punctures and flat tyres included in breakdown cover?

Yes, a puncture or flat tyre can happen to anyone. We provide unlimited callouts so you can drive with peace of mind knowing you are covered for many eventualities, including flat tyres and punctures, flat batteries, misfuelling and running out of fuel or charge.

Do you provide breakdown recovery if I have a pet in the car?

The transportation of domestic animals will be at the discretion of the recovery operator. We will endeavour to help arrange alternative transport however you will need to pay for this service immediately by credit or debit card.

What is the difference between Recovery EXTRA and Recovery RECLAIM?

Getting the best breakdown cover is easy with GEM. Simply choose from two options…

Recovery EXTRA – unlimited call-outs included in your car breakdown cover. Just call our recovery control centre and we take care of everything for you.

Recovery RECLAIM - comprehensive cover at the lowest possible cost, with our pay-and-reclaim option you can contact us for assistance or you can make your own arrangements for assistance and claim the appropriate costs from GEM.

A great option if you prefer to go to a specialist garage or if you want to pay less up-front for your cover.

When is the earliest I can be covered?

At GEM we don't offer instant breakdown cover, the earliest we can cover you from is 24 hours after purchase.

You can buy your breakdown cover up to three months in advance. So, if you're not going to be driving for a while, or you’re getting organised for an upcoming adventure, you can pay now and rest assured that your cover will start when you need it.

How quickly will I get assistance?

We pride ourselves on providing a speedy and efficient service throughout the whole of the UK. Response times can vary depending on the time of the incident, the day, the time of year and of course the weather.

We use a nationwide network of approved local independent recovery operators, which means wherever you break down, help is not far away.

Am I covered in the UK And overseas?

With GEM breakdown cover you have peace of mind in the UK. GEM members can access European breakdown cover at discounted rates through our provider. 

Do you have any testimonials or awards?

GEM breakdown cover is award-winning and highly recommended by the experts…

Highly Commended in the Personal Finance Awards 2022

Defaqto 5 Star Rating, one of the most comprehensive policies in the market

Top Three in the Auto Express Driver Power Survey for ten years

Which? Recommended Provider in 2010, 2012, 2015 and 2018

And most importantly, by our members… we have an average of 4.5 out of 5 stars for our online reviews on Trust Pilot, Reviews.io, Review Centre and Google.