Privacy Policy
Please note: this privacy policy may be updated from time to time. Last updated 29 November 2019.
Data Protection law change on 25 May 2018
This privacy policy has been updated in line with the new General Data Protection Regulation that came into effect on 25 May 2018. For the purposes of GDPR and the Data Protection Act 2018 the Data controller in relation to the information you supply is GEM Motoring Assist. Registered office: Station Road, Forest Row, East Sussex, RH18 5EN.
The privacy policy is broken down in to the following sections:
Why do we have a privacy policy?
What is covered in this privacy policy?
What is not covered in this privacy policy?
What personal information is collected?
How is the personal information used?
How is the information shared or disclosed?
How is the information kept safe?
How long do we keep your personal information?
How to get a copy of your personal information
How to let us know if your personal information is incorrect
How to object to the use of your personal information
Why do we have a privacy policy?
We want you to feel comfortable using our website and with the privacy of your personal information. This privacy policy is provided to inform you on how we use and protect the information that you provide to us through this website and any other interaction with us.
As a data controller of your personal information, GEM Motoring Assist are committed to protecting and respecting your personal information. We promise to not sell your data and to give you ways to manage and review your contact preferences at any time.
What is covered in this privacy policy?
This privacy policy covers the collection and use of personal information and lets you know what happens to any personal information that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal information.
What is not covered in this privacy policy?
Our privacy policy does not apply to the practices of companies that GEM Motoring Assist does not own or control or to people that GEM Motoring Assist does not employ or manage.
There are links within our website to other websites owned and operated by third parties. These third parties have their own privacy policies and we recommend that you consider those when using their websites. We do not accept any liability or responsibility in terms of the privacy and security practices of these third party organisations and their websites.
GEM Motoring Assist may amend this privacy policy from time to time to reflect changes in the law or our privacy practices. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our website. We encourage you to check this privacy policy for changes whenever you visit our website and when you renew your membership or policy with us.
What personal information is collected?
GEM Motoring Assist are unable to provide you with our products or services if you do not provide certain information to us, therefore we collect the following information from you when you take out membership or breakdown cover on the website or over the phone: name, address, email, phone numbers, date of birth, additional member names and date of birth, bank or payment card details. We use a third party specialist secure card processing provider when taking payments and we do not hold your card details after payment authorisation.
When you join GEM, we allocate a membership number to you, which is stored alongside your personal information.
We also collect personal information when you complete a form or use live chat on our website and when you enter a competition, promotion or complete a survey.
We use tags and cookies to collect and track data on people browsing our website. This data includes basic information such as your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation. Most browsers allow you to reject all or some cookies. We cannot identify you from this information.
The cookies we use on our website can be found listed in our cookies policy.
We also collect data that helps us to measure the interest and response to our emails so that we can learn which emails you find interesting and engaging.
How is the personal information used?
GEM Motoring Assist uses your personal information to administer your GEM membership, to improve the GEM Motoring Assist website for mutual benefit, to fulfil your requests for products and services, to contact you about new products and services, to gain feedback from you on our products and services and to contact you with a reminder after your membership has lapsed.
We publish a GEM Motoring Assist members’ magazine ‘Good Motoring’ which is posted quarterly to your registered home address as part of your GEM membership. You can opt out of receiving this any time by contacting GEM on 01342 825676 (Mon-Fri, 9am-5pm, excluding bank holidays) or by emailing enquiries@motoringassist.com.
We may also study this information to form a view on what we think you may want or need, or what may be of interest to you, to help us identify and develop new or improved products and services.
We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
We rely upon your consent in order to send you some marketing communications however, whether you consent to marketing communications or not, you will still receive policy documents and other important information such as changes to your existing products and services.
We only contact the main policyholder.
How is the information shared or disclosed?
GEM Motoring Assist will not sell or rent your personal information to anyone. However, we will send your personal information to specific third parties to fulfil your membership, for example to print and dispatch your membership cards or the Club magazine.
How is the information kept safe?
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. You are responsible for safeguarding the password that you use on your ‘My GEM’ account to access your membership information on the GEM website, and you agree not to disclose your password to any third party.
You are responsible for any activity using your Account, whether or not you authorised that activity. You should immediately notify us of any unauthorised use of your Account.
How long do we keep your personal information?
We will keep your personal information for as long as we have reasonable business needs, which includes managing our ongoing relationship with you. Thereafter we will keep your personal information in line with legal and regulatory requirements or guidance.
How to get a copy of your personal information
You have the right to receive a copy of the personal information we hold about you at any time. Please contact us in writing at GEM Motoring Assist, Station Road, Forest Row, East Sussex RH18 5EN or email data.protection@motoringassist.com.
How to let us know if your personal information is incorrect
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this and we will take reasonable steps to check its accuracy and correct it.
How to object to the use of your personal information
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.
You can update your contact preferences at any time by contacting us or by logging in to your 'My GEM' account. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
Please let us know if you are unhappy with how we have used your personal information. You can contact us using our secure online contact form. You also have the right to complain to the Information Commissioner’s Office. You can find out on their website how to report a concern.
And finally...
By using our website, you consent to the collection and use of information by GEM Motoring Assist as specified above. We hope you enjoy it.