What to do if you breakdown

If the event of a breakdown please call the 24 hour Rescue Control Centre on:

0330 999 2505 or 01206 785805

where our trained staff will deal with your request quickly.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and when called from any type of line including mobile, BT or other fixed line, should count towards any inclusive minutes in the same way as 01 and 02 calls.

Please have the following information available when you phone:

  • your name, membership number and postcode
  • the phone number (including area code) you are calling from
  • the location of the broken down vehicle, including road numbers or names and landmarks
  • the registration number, make, model and colour

If you are deaf or hard of hearing or speech impaired, please send a text message containing your full name, membership number, vehicle registration and home postcode to 07537 404890.

Once we have taken the details and made all the arrangements, we will contact you to advise who will be assisting you and how long they are expected to take. If you are able to, please ensure your mobile phone is available to accept calls or texts at all times, just in case we need to contact you.